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Washington D.C. 1852
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Time frame: Orders typically will ship within 24-48 hours of receipt and usually are packaged the same day they're received by our staff. Orders received on a Friday afternoon or during the weekend will ship on Monday. If we have a question about your order, we'll contact you immediately so it can be processed as quickly as possible.
Packing: We use heavy cardboard mailing tubes for most orders (specs: .125 wall width, 3" or 4" in diameter Gartex). The maps are either placed in a plastic sheath or packed with bubble paper to reduce movement during shipment. This insures that your maps arrive in perfect condition. If the package is damaged in transit, notify us immediately. United Parcel Service (UPS) is our carrier so we'll make arrangements with them to pick up the damaged parcel and return it to us for inspection. Your order will be replaced immediately.
Packing large orders: Especially large or heavy orders may be packed flat in an 18" x 28" or 26" x 36" box, depending on the size of the order and at the discretion of the staff. Customers may specify that their order be packaged flat in a box for which there is an additional charge.
Payment options: When placing an order on-line or by phone, we accept VISA, MasterCard and American Express. You may also mail your order and enclose payment; our address is: Historic Urban Plans, Inc., P.O. Box 276, Ithaca, New York, 14851, USA. If you order by mail, you may pay with a credit card, by check drawn on any US bank or money order made out in US dollars.
Shipping: As stated above, we ship our packages using United Parcel Service (UPS) to all addresses in the lower 48 States except post office boxes. The U.S. Postal Service (USPS) is our carrier of choice to postal boxes and addresses in Alaska and Hawaii. Priority mail is the standard service for these packages. Orders to foreign addresses, including Canada and Mexico, will also be shipped using USPS - Global Priority unless another shipping method is specified. Customers may request other shipping services (e.g. delivery confirmation, insurance, etc.) for an additional charge.
Shipping fee: There is a $5.00 per order charge for packing and shipping.
Shipping time: Most orders will arrive within 2-5 business days after pick up from our warehouse in Ithaca, New York. For example, service to most addresses in New England and the Mid-Atlantic States takes about 2 business days; service to the West Coast takes about 4-5 business days after pick up.
Expedited shipping: Overnight and expedited shipping is available for an additional fee. Preferred carriers include UPS, USPS and Federal Express. Please call us at 607-272-MAPS or send an email for the types of service available and the fee.
Return policy: If, for any reason, you are not satisfied with your order, return it within 7 days of receipt for a complete refund. Please use care in packing and mailing your order since we will not grant a full refund for maps damaged during the return shipment.
